INSTITUT JANTUNG NEGARA

CUSTOMER SERVICE ASSISTANT  - 3 Kekosongan jawatan

  Kelayakan

• Minima SPM / STPM
• Mahir aplikasi komputer
• Boleh bertutur dengan baik dalam Bahasa Malaysia dan Bahasa Inggeris
• TARIKH TUTUP : 18 DISEMBER 2014

 looking for suitable and qualified external candidate for the following

position:

CUSTOMER SERVICE ASSISTANT

Responsibilities

 Establish and maintain good relationships with customers.

 Adhere strictly to the contact centre standards and guidelines.

 Resolves customer complaints and problems to the satisfaction of the customer.

 Able to perform front line duties for walk-in customers.

 Able to work with minimal supervisor and good interpersonal skills.

 Able to work on shift.

 To formulate response and resolutions in a timely and provide excellent customer service.

 To handle inquiries from new customers or existing customers and provide accurate

responses to the customers.

 To adhere processes in accordance with the guidelines and standards.

 Ensuring that the information regarding customer requests and complaints are provided

accurately and efficiently.

Requirements

 Sijil Pelajaran Malaysia (SPM) or Sijil Tinggi Persekolahan Malaysia (STPM)

 Computer knowledge is required.

 Minimum experience in customer service field is an advantages.

 Able to communicate well in Bahasa Malaysia and English.

 Knowledge of the other languages is an added advantage.

Closing Date

18

th December 2014

Only short-listed candidates will be notified.

Recruitment Unit

Human Capital & Organizational Development

Institut Jantung Negara

145 Jalan Tun Razak

50400 Kuala Lumpur, MALAYSIA

E-mail: hrd@ijn.com.my Website: www.ijn.com.my Tel: 03-2617 8200